A reference model for designing decision support systems in novel work domains

@article{Dalinger2011ARM,
  title={A reference model for designing decision support systems in novel work domains},
  author={Elena Dalinger and Daniel Ley},
  journal={2011 IEEE International Conference on Systems, Man, and Cybernetics},
  year={2011},
  pages={1615-1620}
}
When designing decision support systems, especially in dynamic, complex environments, it is important to focus on constraints in the work domain, rather than on the description of task procedures, in order to provide decision support not only for predefined work situations, but also for varying situations including unanticipated events. Cognitive Systems Engineering (CSE) provides methods for system design, which are based on the analysis of cognitive demands in the work domain. Applied… CONTINUE READING
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