A randomized trial of a telephone care-management strategy.

  title={A randomized trial of a telephone care-management strategy.},
  author={David E. Wennberg and Amy L. Marr and Lance Lang and Stephen O'Malley and George E Bennett},
  journal={The New England journal of medicine},
  volume={363 13},
BACKGROUND Studies have shown that telephone interventions designed to promote patients' self-management skills and improve patient-physician communication can increase patients' satisfaction and their use of preventive services. The effect of such a strategy on health care costs remains controversial. METHODS We conducted a stratified, randomized study… CONTINUE READING