A novel approach to find the satisfaction pattern of customers in hotel management


Nowadays, many studies of the discovery of needs and feelings of the hotel customers are not only around before-booking period, but also do not consider the privacy of customers completely. While the best period of studies of this knowledge are after the booking took place, there are two major problems for its unpopular: one is personal privacy, the other… (More)
DOI: 10.1109/FUZZY.2008.4630335


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