A new fuzzy concept approach for Kano's model

@article{Lee2009ANF,
  title={A new fuzzy concept approach for Kano's model},
  author={Yu-Cheng Lee and Sheng-Yen Huang},
  journal={Expert Syst. Appl.},
  year={2009},
  volume={36},
  pages={4479-4484}
}

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