A multilevel analysis of sociability, usability, and community dynamics in an online health community

@article{MaloneyKrichmar2005AMA,
  title={A multilevel analysis of sociability, usability, and community dynamics in an online health community},
  author={Diane Maloney-Krichmar and Jennifer Preece},
  journal={ACM Trans. Comput. Hum. Interact.},
  year={2005},
  volume={12},
  pages={201-232}
}
The aim of this research is to develop an in-depth understanding of the dynamics of online group interaction and the relationship between the participation in an online community and an individual's off-line life. The 2½-year study of a thriving online health support community (Bob's ACL WWWBoard) used a broad fieldwork approach, guided by the ethnographic research techniques of observation, interviewing, and archival research in combination with analysis of the group's dynamics during a one… 

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