A model for websites quality assessment

@article{Rocha2011AMF,
  title={A model for websites quality assessment},
  author={{\'A}lvaro Rocha and Jos{\'e} Avelino Victor and Patricia Leite Brandao and Paulo Teixeira and Joaquim Goncalves},
  journal={6th Iberian Conference on Information Systems and Technologies (CISTI 2011)},
  year={2011},
  pages={1-6}
}
Websites quality is strategically important for organizations and for the satisfaction of their clients. In this paper we propose a high-level structure for a global quality evaluation of a website. This structure is based in three main dimensions (contents, services, technical), characteristics, sub-characteristics and attributes, that will substantiate the development of broad websites quality evaluation, comparison and improvement methodologies, according to particular sectors of activity.