A methodology for analysis of complex sociotechnical processes

  title={A methodology for analysis of complex sociotechnical processes},
  author={Charles B. Keating and Abel A. Fern{\'a}ndez and Derya A. Jacobs and Paul J. Kauffmann},
  journal={Business Proc. Manag. Journal},
This article presents the design and application of a Modified Sociotechnical Systems (MoSTS) methodology for holistic analysis of complex technical processes. Successes and failures of process redesign initiatives have demonstrated the strong influence of human elements on outcomes. (Sociotechnical Systems) STS provides a foundation for structured analysis and redesign of complex processes which emphasizes human aspects in process redesign. The MoSTS methodology is developed from STS research… CONTINUE READING


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