A method for improving ERP implementation success by the principles and process of user-centred design

  title={A method for improving ERP implementation success by the principles and process of user-centred design},
  author={I. Vilpola},
  journal={Enterprise Information Systems},
  pages={47 - 76}
  • I. Vilpola
  • Published 2008
  • Computer Science
  • Enterprise Information Systems
  • Enterprise resource planning (ERP) systems are implemented to increase the productivity and operational efficiency of companies. However, the implementation activities and changes within operational processes pose a temporary threat to productivity. Reported difficulties in implementation projects frequently relate to organisational and human-centred issues; like the ability and motivation of the organisation to accept the new ERP system. User-centred design (UCD) is a multidisciplinary process… CONTINUE READING
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