A literature review and research agenda

@inproceedings{Neely1995ALR,
  title={A literature review and research agenda},
  author={Andy Neely and Mike Gregory and Ken Platts},
  year={1995}
}
Performance measurement is a topic which is often discussed but rarely defined. Literally it is the process of quantifying action, where measurement is the process of quantification and action leads to performance. According to the marketing perspective, organizations achieve their goals, that is they perform, by satisfying their customers with greater efficiency and effectiveness than their competitors[1]. The terms efficiency and effectiveness are used precisely in this context. Effectiveness… CONTINUE READING

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Citations

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FILTER CITATIONS BY YEAR

2002
2017

CITATION STATISTICS

  • 2 Highly Influenced Citations

  • Averaged 3 Citations per year over the last 3 years

References

Publications referenced by this paper.
SHOWING 1-10 OF 129 REFERENCES

Performance measurement system design – third phase”, draft of the fourth section of the “Performance Measurement System Design Workbook

  • A. D. Neely
  • 1994
Highly Influential
7 Excerpts

Performance Measurement in Service Business, CIMA

  • L. Fitzgerald, R. Johnston, S. Brignall, R. Silvestro, C. Voss
  • 1991
Highly Influential
6 Excerpts

The evolution of activity-based costing

  • R. B. Troxel, M. G. Weber
  • Journal of Cost Management,
  • 1990
Highly Influential
4 Excerpts

Management accounting – evolution not revolution

  • M. Bromwich, A. Bhimani
  • Management Accounting,
  • 1989
Highly Influential
4 Excerpts

Performance measures of world class manufacturing

  • B. Maskell
  • Management Accounting,
  • 1989
Highly Influential
4 Excerpts

The practicalities of using activity-based costing

  • M. Jeans, M. Morrow
  • Management Accounting,
  • 1989
Highly Influential
4 Excerpts

Throughput accounting part 3 – a better way to control labour costs

  • D. Galloway, D. Waldron
  • Management Accounting,
  • 1989
Highly Influential
7 Excerpts

Throughput accounting part 4 – moving on to complex products

  • D. Galloway, D. Waldron
  • Management Accounting,
  • 1989
Highly Influential
7 Excerpts

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