A language/action perspective on the design of cooperative work

  title={A language/action perspective on the design of cooperative work},
  author={Terry Winograd},
  booktitle={CSCW '86},
  • T. Winograd
  • Published in CSCW '86 3 December 1986
  • Sociology
In designing computer-based systems, we work within a perspective that shapes the design questions that will be asked and the kinds of solutions that are sought. This paper introduces a perspective based on language as action, and explores its consequences for practical system design. The language/action perspective is contrasted to a number of other currently prominent perspectives, and is illustrated with an extended example based on studies of nursing work in a hospital ward. We show how it… 

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