A hybrid approach for personalized service staff recommendation

@article{Chang2017AHA,
  title={A hybrid approach for personalized service staff recommendation},
  author={Wei-Lun Chang and Chien-Fang Jung},
  journal={Information Systems Frontiers},
  year={2017},
  volume={19},
  pages={149-163}
}
In this study, we established a novel set of service procedures that epitomize the human-centered spirit of service. By using self-organizingmaps and collaborative filtering recommendation, we developed a mechanism that links the two service procedures of selecting service staff members and how customers decide tip amounts based on perceived value. Through… CONTINUE READING