A hierarchical design of case-based reasoning in the balanced scorecard application

@article{Yuan2009AHD,
  title={A hierarchical design of case-based reasoning in the balanced scorecard application},
  author={Fong-Ching Yuan and Chaochang Chiu},
  journal={Expert Syst. Appl.},
  year={2009},
  volume={36},
  pages={333-342}
}
A balanced scorecard (BSC) is a management decision tool intended to be the corporate performance measurement. It also can play an important role in transforming an organization’s mission and strategy into a balanced set of integrated performance measures. Assigning suitable weight to each level of balanced scorecard is crucial to conduct performance evaluation effectively. In this research a case-based reasoning (CBR) system has been developed to assist in assigning the suitable weights. Based… CONTINUE READING
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