A fuzzy nonlinear model for quality function deployment considering Kano's concept

@article{Chen2008AFN,
  title={A fuzzy nonlinear model for quality function deployment considering Kano's concept},
  author={Liang-Hsuan Chen and Wen-Chang Ko},
  journal={Mathematical and Computer Modelling},
  year={2008},
  volume={48},
  pages={581-593}
}
Quality function deployment (QFD) is a customer-driven approach for processing new product developments in order to maximize customer satisfaction. Each engineering design characteristic is maximized for product performance according to the level of customer satisfaction. To cope with the vague nature of product development processes, fuzzy approaches are used to represent the importance scores of customer requirements (CRs), the relationship between CRs and design requirements (DRs) and… CONTINUE READING