A framework for investments in support building activities (SBAs): support mechanisms and strategic scenarios

@article{Bendoly2000AFF,
  title={A framework for investments in support building activities (SBAs): support mechanisms and strategic scenarios},
  author={Elliot Bendoly},
  journal={Decision Support Systems},
  year={2000},
  volume={27},
  pages={343-354}
}
The success of a new technology implementation effort is ultimately dependent upon both management and user support for the project. While recent literature is replete with instances in which measures of support have been correlated with measures of success, potential objective analysis has not been well examined. Furthermore, although these effects may be inherently specific to a given organization, existing literature has instead focused on developing industry-wide generalizations. The… CONTINUE READING
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