A critical review of patient satisfaction

@inproceedings{Gill2009ACR,
  title={A critical review of patient satisfaction},
  author={Liz Gill and Lesley White},
  year={2009}
}
Purpose – This paper aims to review the patient satisfaction literature, specifically meta-analyses, which critically analyses its theory and use; then to present evidence for perceived service quality as a separate and more advanced construct. Design/methodology/approach – Papers that judiciously review the development and application of patient satisfaction were identified; along with studies addressing the conceptual and methodological deficiencies associated with the concept; and the… CONTINUE READING

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