A critical review of end-user information system satisfaction research and a new research framework

  • Norman Auab, Eric W.T. Ngaib, T. C. Edwin Chengb
  • Published 2002

Abstract

This paper presents a critical review of research in end-user information system satisfaction (EUISS). An extensive literature search is conducted from which over 50 EUISS related papers are identi4ed. It is found that the past research is dominated by the expectation discon4rmation approach. To provide more insights into the psychological processing of the… (More)

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Cite this paper

@inproceedings{Auab2002ACR, title={A critical review of end-user information system satisfaction research and a new research framework}, author={Norman Auab and Eric W.T. Ngaib and T. C. Edwin Chengb}, year={2002} }