A contingency model of conflict and team effectiveness.
@article{Shaw2011ACM,
title={A contingency model of conflict and team effectiveness.},
author={Jason D. Shaw and Jing Zhu and Michelle Duffy and Kristin L. Scott and Hsi-An Shih and Ely Susanto},
journal={The Journal of applied psychology},
year={2011},
volume={96 2},
pages={
391-400
}
}The authors develop and test theoretical extensions of the relationships of task conflict, relationship conflict, and 2 dimensions of team effectiveness (performance and team-member satisfaction) among 2 samples of work teams in Taiwan and Indonesia. Findings show that relationship conflict moderates the task conflict-team performance relationship. Specifically, the relationship is curvilinear in the shape of an inverted U when relationship conflict is low, but the relationship is linear and…
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