A content analysis of e-mail communication between primary care providers and parents.

@article{Anand2005ACA,
  title={A content analysis of e-mail communication between primary care providers and parents.},
  author={Shikha G Anand and Mitchell J Feldman and David S. Geller and Alice B Bisbee and Howard Bauchner},
  journal={Pediatrics},
  year={2005},
  volume={115 5},
  pages={1283-8}
}
BACKGROUND E-mail exchange between parents of patients and providers has been cited by the Institute of Medicine as an important aspect of contemporary medicine; however, we are unaware of any data describing actual exchanges. OBJECTIVE The purpose of this study was to evaluate the content of e-mails between providers and parents of patients in pediatric primary care, as well as parent attitudes about e-mail. DESIGN/METHODS Over a 6-week period, all e-mail exchanges between 2 primary care… CONTINUE READING

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