A conceptual model of nurses' goal orientation, service behavior, and service performance.

@article{Chien2008ACM,
  title={A conceptual model of nurses' goal orientation, service behavior, and service performance.},
  author={Chun-Cheng Chien and Hsin-Kai Chou and Shuo-Tsung Hung},
  journal={Nursing economic\$},
  year={2008},
  volume={26 6},
  pages={
          374-83
        }
}
Based on the conceptual framework known as the "service triangle," the authors constructed a model of nurses' goal orientation, service behavior, and service performance to investigate the antecedents and consequences of the medical service behavior provided by nurses. This cross-sectional study collected data from 127 nurses in six hospitals using a mail-in questionnaire. Analysis of the model revealed that the customer-oriented behavior of nurses had a positive influence on organizational… CONTINUE READING

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