A conceptual model integrating trust into planned change activities to enhance technology adoption behavior

@article{Lippert2006ACM,
  title={A conceptual model integrating trust into planned change activities to enhance technology adoption behavior},
  author={Susan K. Lippert and Miles Davis},
  journal={J. Information Science},
  year={2006},
  volume={32},
  pages={434-448}
}
Trillions of dollars are annually spent on the development and implementation of information technology within the United States and around the world. On average, roughly 50% of such systems are considered failures or fall short of meeting the expectations set forth by management. The lost productivity and high costs associated with these shortcomings necessitate the identification of alternative frameworks for facilitating the successful acceptance and continued internalization of new… CONTINUE READING

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