A conceptual framework of patient satisfaction with a pharmacy adherence service

  title={A conceptual framework of patient satisfaction with a pharmacy adherence service},
  author={Melandi van den Berg and Parastou Donyai},
  journal={International Journal of Clinical Pharmacy},
Background Patients do not adhere to their medicines for a host of reasons which can include their underlying beliefs as well as the quality of their interactions with healthcare professionals. One way of measuring the outcome of pharmacy adherence services is to assess patient satisfaction but no questionnaire exists that truly captures patients’ experiences with these relatively new services. Objective Our objective was to develop a conceptual framework specific to patient satisfaction with a… CONTINUE READING

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