A communication skills intervention for community healthcare workers reduces perceived patient aggression: a pretest-postest study.

@article{Swain2014ACS,
  title={A communication skills intervention for community healthcare workers reduces perceived patient aggression: a pretest-postest study.},
  author={Nicola Swain and Christopher Gale},
  journal={International journal of nursing studies},
  year={2014},
  volume={51 9},
  pages={1241-5}
}
BACKGROUND Previous studies have shown that healthcare workers experience high levels of aggression from patients. Prevention packages to address this have received little research support. Communication skills have been shown to influence individuals' experience of aggression and are also amenable to training. OBJECTIVES This study aims to deliver a communication skills training package that will reduce the experience of aggression in the workplace for healthcare workers. DESIGN An… CONTINUE READING

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