A case study of post-deployment user feedback triage

Abstract

Many software requirements are identified only after a product is deployed, once users have had a chance to try the software and provide feedback. Unfortunately, addressing such feedback is not always straightforward, even when a team is fully invested in user-centered design. To investigate what constrains a teams evolution decisions, we performed a 6… (More)
DOI: 10.1145/1984642.1984644

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