A case of the birth and death of a high reliability healthcare organisation.

@article{Roberts2005ACO,
  title={A case of the birth and death of a high reliability healthcare organisation.},
  author={Krista H Roberts and Paul Madsen and Viral Desai and Daved van Stralen},
  journal={Quality & safety in health care},
  year={2005},
  volume={14 3},
  pages={216-20}
}
High reliability organisations (HROs) are those in which errors rarely occur. To accomplish this they conduct relatively error free operations over long periods of time and make consistently good decisions resulting in high quality and reliability. Some organisational processes that characterise HROs are process auditing, implementing appropriate reward systems, avoiding quality degradation, appropriately perceiving that risk exists and developing strategies to deal with it, and command and… CONTINUE READING
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