A balanced scorecard analysis of performance metrics

@article{Banker2004ABS,
  title={A balanced scorecard analysis of performance metrics},
  author={Rajiv D. Banker and Hsihui Chang and Surya N. Janakiraman and Constantine Konstans},
  journal={European Journal of Operational Research},
  year={2004},
  volume={154},
  pages={423-436}
}
Many organizations have invested substantial resources in recent years to implement a balanced scorecard of performance metrics. From a historical focus exclusively on financial metrics of performance, the emphasis has shifted recently to a consideration of a portfolio of nonfinancial performance metrics related to customers, business process and technology. In this paper, we investigate the best practice frontier relationship between a financial performance metric (return on assets––ROA) and… CONTINUE READING

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