A Universal Design Approach to Government Service Delivery: The Case of ChileAtiende.

@article{Sandoval2016AUD,
  title={A Universal Design Approach to Government Service Delivery: The Case of ChileAtiende.},
  author={Leonardo Sandoval},
  journal={Studies in health technology and informatics},
  year={2016},
  volume={229},
  pages={540-4}
}
A common challenge for government administrations that aim to improve the delivery of information and services to citizens is to go beyond a government-centred approach. By focusing on citizens and the needs of a wide range of citizens, Universal Design (UD) can help to increase the effectiveness, efficiency and satisfaction of government services. This… CONTINUE READING