A Top-Down Rationalisation in Mail Delivery – Short-term Outcomes

@inproceedings{Erlandsson2003ATR,
  title={A Top-Down Rationalisation in Mail Delivery – Short-term Outcomes},
  author={Anette Erlandsson},
  year={2003}
}
The Swedish Post Office is undergoing large-scale restructuring, including outsourcing of the mail service division to an independent market driven organisation. As a consequence of exposure to competition, the local delivery offices were rationalised by introducing a new working concept called “Best Method”. It was a top-down change process that included… CONTINUE READING