A Theoretical Integration of User Satisfaction and Technology Acceptance

  title={A Theoretical Integration of User Satisfaction and Technology Acceptance},
  author={Barbara Wixom and Peter A. Todd},
  journal={Inf. Syst. Res.},
In general, perceptions of information systems (IS) success have been investigated within two primary research streams--the user satisfaction literature and the technology acceptance literature. These two approaches have been developed in parallel and have not been reconciled or integrated. This paper develops an integrated research model that distinguishes beliefs and attitudes about the system (i.e., object-based beliefs and attitudes) from beliefs and attitudes about using the system (i.e… 
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