A Technology-Centric Framework for Investigating Business Operations

  title={A Technology-Centric Framework for Investigating Business Operations},
  author={Liang-Chieh Cheng and Michael L. Gibson and Edward E. Carrillo and Grayson Fitch},
  journal={Industrial Management and Data Systems},
Purpose – This paper seeks to explore the necessity to incorporate technology as a key component in studying business operations of industrial entities.Design/methodology/approach – Reviews of key management theories that shaped organization‐centric and process‐centric views in industrial management research are conducted. The paper then identifies the limitations of these two schools of thinking and develops a technology‐centric framework that integrates technology, organization, and process… CONTINUE READING