A Survey on Service Contract

@article{Duan2012ASO,
  title={A Survey on Service Contract},
  author={Yucong Duan},
  journal={2012 13th ACIS International Conference on Software Engineering, Artificial Intelligence, Networking and Parallel/Distributed Computing},
  year={2012},
  pages={805-810}
}
  • Yucong Duan
  • Published 2012
  • Computer Science
  • 2012 13th ACIS International Conference on Software Engineering, Artificial Intelligence, Networking and Parallel/Distributed Computing
Service contracts function as interfaces which bridge IT implementation, business modeling, and economical analysis for service systems among various stakeholder from a holistic perspective. This paper conducts a review of recent research and practice on service contracts with focus on service contract content and service contract management. Dimensions of {Quality of data (QoD), Quality of service (QoS), Legal issue, Context, Business term} are introduced to evaluate service contract content… Expand
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