Corpus ID: 54556712

A Study on the Satisfaction of the Employees in the Internal Customer Relationship Management

@inproceedings{Demirel2016ASO,
  title={A Study on the Satisfaction of the Employees in the Internal Customer Relationship Management},
  author={Yavuz Demirel},
  year={2016}
}
In this study, the factors that affect the satisfaction of the workers in the Internal Customer Relationship Management (IntCRM) in a X manufacturing-industry operation that has a leading role in the white-goods sector in Turkey are studied. In this context, the direction of the relationships among the dimensions of the Internal Customer Relationship Management (internal customer satisfaction, effective management, internal customer-focused culture and attitude, technological competence… Expand
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