A Study of the Service Industry-Functions, Features and Control
@article{Ramamoorthy2000ASO, title={A Study of the Service Industry-Functions, Features and Control}, author={C. V. Ramamoorthy}, journal={IEICE Transactions on Communications}, year={2000}, volume={83}, pages={885-902} }
We study the evolution and the dominance of the service based functions and their distinguishing features. [...] Key Result As the cost of communications shrinks like due to the Internet, we conclude that a fully decentralized system control provides a flat, flexible, and fair and friction-free organization for large team based service systems. key words: service engineering, service industry, software en-Expand Abstract
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