Corpus ID: 14670051

A Study of the Service Industry-Functions, Features and Control

@article{Ramamoorthy2000ASO,
  title={A Study of the Service Industry-Functions, Features and Control},
  author={C. V. Ramamoorthy},
  journal={IEICE Transactions on Communications},
  year={2000},
  volume={83},
  pages={885-902}
}
  • C. V. Ramamoorthy
  • Published 2000
  • Computer Science
  • IEICE Transactions on Communications
  • We study the evolution and the dominance of the service based functions and their distinguishing features. [...] Key Result As the cost of communications shrinks like due to the Internet, we conclude that a fully decentralized system control provides a flat, flexible, and fair and friction-free organization for large team based service systems. key words: service engineering, service industry, software en-Expand Abstract
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