A Study of the Service Industry-Functions, Features and Control
@article{Ramamoorthy2000ASO,
title={A Study of the Service Industry-Functions, Features and Control},
author={C. V. Ramamoorthy},
journal={IEICE Transactions on Communications},
year={2000},
volume={83},
pages={885-902}
}We study the evolution and the dominance of the service based functions and their distinguishing features. [] Key Result As the cost of communications shrinks like due to the Internet, we conclude that a fully decentralized system control provides a flat, flexible, and fair and friction-free organization for large team based service systems. key words: service engineering, service industry, software en-
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