A Study of How the Internal-Service Quality of International Tourist Hotels Affects Organizational Performances: Using Employees’ Job Satisfaction as the Mediating Variable

Abstract

The purpose of this study is to explore the influence of internal-service quality on organizational performance of international tourist hotels in Taiwan with employee’s job satisfaction as the mediating variable. The target population in this study consists of employees of the rooms, catering and management departments at the existing 105 Taiwan-based… (More)

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Cite this paper

@inproceedings{Wang2011ASO, title={A Study of How the Internal-Service Quality of International Tourist Hotels Affects Organizational Performances: Using Employees’ Job Satisfaction as the Mediating Variable}, author={Gao Wang}, year={2011} }