A Service Walkthrough in Astrid Lindgren ' s Footsteps

@inproceedings{Arvola2012ASW,
  title={A Service Walkthrough in Astrid Lindgren ' s Footsteps},
  author={Mattias Arvola and Johan Blomkvist and Stefan Holmlid and Giovanni Pezone},
  year={2012}
}
How can service prototypes be created and evaluated? This paper describes how methods like bodystorming and experience prototyping can be used in combination with pluralistic walkthrough in an evaluation method we call ‘service walkthrough’. We put the method to test in the development of augmented tourism services at the author Astrid Lindgren's childhood home. After initial design work, a mock-up and roleplay of a treasure hunt in the garden of the childhood home was made. It was evaluated… CONTINUE READING

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