A Semi-supervised Approach for Natural Language Call Routing

@inproceedings{Gasanova2013ASA,
  title={A Semi-supervised Approach for Natural Language Call Routing},
  author={Tatiana Gasanova and Eugene Zhukov and Roman B. Sergienko and Eugene Semenkin and Wolfgang Minker},
  booktitle={SIGDIAL Conference},
  year={2013}
}
Natural Language call routing remains a complex and challenging research area in machine intelligence and language understanding. This paper is in the area of classifying user utterances into different categories. The focus is on design of algorithm that combines supervised and unsupervised learning models in order to improve classification quality. We have shown that the proposed approach is able to outperform existing methods on a large dataset and do not require morphological and stop-word… CONTINUE READING

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