A Practitioner's Dilemma: How can I calculate the value of communities of practice?


The purpose of this article is to describe a process for evaluating the return on investment (ROI) of communities of practice. Adapting Kirkpatrick s four-step model, Wenger, Trayner and deLaat produced a revolutionary new method for connecting specific CoP activities to organizational results. This article describes the method in order to help… (More)
DOI: 10.1145/2207270.2222516