• Corpus ID: 244729812

A Natural Language Processing and Deep Learning based Model for Automated Vehicle Diagnostics using Free-Text Customer Service Reports

  title={A Natural Language Processing and Deep Learning based Model for Automated Vehicle Diagnostics using Free-Text Customer Service Reports},
  author={Ali Khodadadi and Soroush Ghandiparsi and Chen-Nee Chuah},
Initial fault detection and diagnostics are imperative measures to improve the efficiency, safety, and stability of vehicle operation. In recent years, numerous studies have investigated data-driven approaches to improve the vehicle diagnostics process using available vehicle data. Moreover, data-driven methods are employed to enhance customer-service agent interactions. In this study, we demonstrate a machine learning pipeline to improve automated vehicle diagnostics. First, Natural Language… 


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