A Model for ERP Systems Management: An Exploratory Study in Companies Using SAP R/3

  title={A Model for ERP Systems Management: An Exploratory Study in Companies Using SAP R/3},
  author={Ronaldo Zwicker and Cesar Alexandre de Souza},
  booktitle={Americas Conference on Information Systems},
ERP systems are now an important component of information technology architecture in most large and medium sized companies. As such, it is inevitable that the activities undertaken to align this component to business requirements, conduct its evolution and ensure its performance and availability become increasingly important to companies’ IT areas. Success of these activities relies upon knowledge and participation of various actors inside and outside the IT area, imposing challenges not… 
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