A Metrics-Based Approach to Technical Documentation Quality

@article{Wingkvist2010AMA,
  title={A Metrics-Based Approach to Technical Documentation Quality},
  author={Anna Wingkvist and Morgan Ericsson and R{\"u}diger Lincke and Welf L{\"o}we},
  journal={2010 Seventh International Conference on the Quality of Information and Communications Technology},
  year={2010},
  pages={476-481}
}
Technical documentation is now fully taking the step from stale printed booklets (or electronic versions of these) to interactive and online versions. This provides opportunities to reconsider how we define and assess the quality of technical documentation. This paper suggests an approach based on the Goal-Question-Metric paradigm: predefined quality goals are continuously assessed and visualized by the use of metrics. To test this approach, we perform two experiments. We adopt well known… CONTINUE READING

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