A Method for Assessing Influence Relationships among KPIs of Service Systems

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@inproceedings{Shrinivasan2012AMF, title={A Method for Assessing Influence Relationships among KPIs of Service Systems}, author={Yedendra Babu Shrinivasan and Gargi Dasgupta and Nirmit Desai and Jayan Nallacherry}, booktitle={ICSOC}, year={2012} }