A Maturity Model for Implementing ITIL v3

Abstract

Information Technology Infra-structure Library (ITIL) is the most popular “best practices” framework for managing Information Technology (IT) services. However, implementing ITIL not only is very difficult but there also are no best practices for implementing ITIL. As a result, ITIL implementations are usually long, expensive, and risky. In… (More)
DOI: 10.1109/SERVICES.2010.80

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@article{Pereira2010AMM, title={A Maturity Model for Implementing ITIL v3}, author={Ruben Filipe de Sousa Pereira and Miguel Mira da Silva}, journal={2010 6th World Congress on Services}, year={2010}, pages={399-406} }