A Maturity Model for Implementing ITIL V3 in Practice

Cite this paper

@article{Pereira2011AMM, title={A Maturity Model for Implementing ITIL V3 in Practice}, author={Ruben Filipe de Sousa Pereira and Miguel Mira da Silva}, journal={2011 IEEE 15th International Enterprise Distributed Object Computing Conference Workshops}, year={2011}, pages={259-268} }