A Longitudinal Study of Hospitality Students’ Emotional Intelligence: Comparing High and Low Scores
@article{Wolfe2017ALS,
title={A Longitudinal Study of Hospitality Students’ Emotional Intelligence: Comparing High and Low Scores},
author={K. Wolfe},
journal={Journal of Hospitality & Tourism Education},
year={2017},
volume={29},
pages={51 - 60}
}ABSTRACT Emotional intelligence (EI) is the ability to perceive and regulate or use emotions to improve performance. Managers with higher EI are more successful (Langhorn, 2004); therefore, hospitality educators should want to assist students in improving their EI skills. This longitudinal study looks at whether hospitality management students can increase their EI. The research consisted of collecting several years of pretest EI data from hospitality management students in an introductory… CONTINUE READING
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