A Learning Method for Improving Quality of Service Infrastructure Management in New Technical Support Groups

@inproceedings{Loewenstern2012ALM,
  title={A Learning Method for Improving Quality of Service Infrastructure Management in New Technical Support Groups},
  author={David Loewenstern and Florian Pinel and Larisa Shwartz and Ma{\'i}ra A. de C. Gatti and Ricardo Herrmann},
  booktitle={ICSOC},
  year={2012}
}