A Help Desk Prescription - Curing Ills with a Dose of Remedy

Abstract

The User Services at California State University, Chico provides front-line desktop computing support to approximately two thousand staff and faculty members. Previously, the campus was using a "home-grown" FileMaker Pro database to manage all the Service Requests (SR). We found that as our campus has grown and the support expectations have increased, our… (More)
DOI: 10.1145/337043.337082

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