A Generic Model for Integrated Multi-Channel Information Systems

@inproceedings{Cooper2005AGM,
  title={A Generic Model for Integrated Multi-Channel Information Systems},
  author={Richard Cooper and XianQing Wu},
  booktitle={CAiSE Workshops},
  year={2005}
}
There is an increasing need to provide methods for describing information systems which incorporate the integrated use of multiple channels of interaction. To achieve this effectively, it will be important to model such systems in a way which embraces the very many aspects involved – the data being used, the activities which are to be carried out and the… CONTINUE READING