A Framework that Situates Technology Research Within the Field of Service Science

  title={A Framework that Situates Technology Research Within the Field of Service Science},
  author={Kelly A. Lyons},
  booktitle={The Science of Service Systems},
Service science strives to bring together many disciplines (including computer science, cognitive science, economics, organizational behavior, human resources management, marketing, operations research, and others) in an attempt to study service systems in the following ways: understanding what service systems are and how they evolve; studying how to invest in order to improve management practices in service systems; determining how to create new technologies that increase the scaling of… 
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CANDIDATE: J.J. Range PROMOTOR: Prof. A.C. Leonard DEPARTMENT: School of Information Technology DEGREE: Philosophiae Doctor (Information Technology)
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