A Framework for Extensible Collaborative Asset-based Service Engagement


Service engagement is defined as the process that service providers use to interact with the clients to identify the clients' needs and define scope as well as potential solutions of the services that will lead to the signing of the service contracts between the clients and the service providers. The current service engagement is usually a labor-intensive… (More)
DOI: 10.1109/ICEBE.2007.18


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