A Flexible Approach Towards Self-Adapting Process Recommendations

@article{Burkhart2011AFA,
  title={A Flexible Approach Towards Self-Adapting Process Recommendations},
  author={Thomas Burkhart and Christoph Dorn and Dirk Werth and Peter Loos},
  journal={Computing and Informatics},
  year={2011},
  volume={30},
  pages={89-111}
}
A companys ability to flexibly adapt to changing business requirements is one key factor to remain competitive. The required flexibility in people driven processes is usually achieved through ad-hoc workflows which are naturally highly unstructured. Effective guidance in ad-hoc workflows therefore requires a simultaneous consideration of multiple goals: support of individual work habits, classification of unstructured messages, exploration of crowd process knowledge, and automatic adaptation to… CONTINUE READING

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