A DSS Design Model for complex problems: Lessons from mission critical infrastructure

@article{Klashner2007ADD,
  title={A DSS Design Model for complex problems: Lessons from mission critical infrastructure},
  author={Robb Klashner and Sameh Sabet},
  journal={Decision Support Systems},
  year={2007},
  volume={43},
  pages={990-1013}
}
This paper presents a new DSS Design Model for complex, mission critical decision-making situations and its technical, conceptual, and partial empirical evaluation. The new model was derived from conceptual design research and through a deep qualitative field research study at an electric power utility control center—a typical arena for bwickedQ problems… CONTINUE READING